Customer Service Coaching
Customer Service Coaching Program
Having customer service managers and supervisors trained to coach associates daily on their use of customer service skills sends a strong message about your organizationís commitment to quality and service.
A customer service training session can kick start the
learning process, but real behavior change occurs when
customer service employees have the opportunity to apply
the skills and techniques back on the job.
When it comes to the
transfer-of-training, coaching is key.
about customer service coaching best practices
Based on Dr. Chip Bellís international
bestseller, Managers as Mentors: Building Partnerships
for Learning, this customer service mentoring workshop
gives customer service participants concrete and
practical techniques and tools for effectively becoming
a Customer Service Mentor and Learning Coach.
Are your managers helping their direct
reports to succeed?
about customer service mentoring