Call Center Coaching Best Practices

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Customer Service Coaching
Research & Published Insight

According to recent customer service training surveys, training alone achieves only a 22% increase in performance, while training, coupled with effective coaching, achieves an 88% increase in performance.

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Customer Service Coaching
Featured Programs

Customer Service Coaching Program

Having customer service managers and supervisors trained to coach associates daily on their use of customer service skills sends a strong message about your organizationís commitment to quality and service.

A customer service training session can kick start the learning process, but real behavior change occurs when customer service employees have the opportunity to apply the skills and techniques back on the job.

When it comes to the transfer-of-training, coaching is key.

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Customer Service Mentoring Program

Based on Dr. Chip Bellís international bestseller, Managers as Mentors: Building Partnerships for Learning, this customer service mentoring workshop gives customer service participants concrete and practical techniques and tools for effectively becoming a Customer Service Mentor and Learning Coach.

Are your managers helping their direct reports to succeed?

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Customer Service Coaching
Best Practice Resources

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